“Customer Service”

Might as well continue my bitching into Tuesday.Β πŸ˜’ Had to get up really early for my appointment with Dr Walter… and everything was routine until he asked me if I would be willing to be seen by a new physicians’ assistant that they have added to the office. 😳😟 I think they actually added two other doctors as well… but like he and I were discussing, ever since the big changes that were made about six months ago they’ve been struggling to try and keep up with appointments, paperwork, insurance stuff, medicare stuff, workers comp stuff, etc.

So while I’m glad (for them) to see that they’ve added some auxiliary people that will help evenly distribute the workload, it’ll definitely take a while to get used to the new guy.Β πŸ™ Dr Walter isn’t going anywhere, so if my condition changes he’ll be able to handle it, but that was his point… my condition has been relatively stable for a long time now, so my appointments are really just about prescription refills rather than treatment.Β πŸ€• That’s why he felt like I was a good candidate to go to the new guy – freeing up Dr Walter (someone with a lot of seniority) to choose appointments with patients he still has a chance of repairing. 😏 And to be honest, it could be interesting to bounce ideas off of new guy – since on most days I still struggle to just reach “okay” … so fresh ears and eyes couldΒ help me in the long run.

After that, I didn’t really feel like going to the Social Security office to handle my insurance enrollment issues… so as soon as I got home I was on the phone again. 😐 I’m not sure why it took as long as it did, but just enrolling in the dental part of my Medicare Advantage plan took over a half hour. And for me, someone who gets super twitchy if I have to be on the phone for more than a few minutes, it may as well have been three or four hours. 😣

I ended up calling it a day around 3pm, even though there was still stuff that I couldΒ (should?) have made calls about. Couldn’t get through to the hospital again, despite definitely calling during business hours, and so far they haven’t returned my calls. 😠 That’s fine though… I’m fine just sitting here and waiting until another notice for those bills arrive, and another, and another. I mean, I’ll call again, but if they don’t seem interested in dealing with it, then I’m not gonna be terribly interested either.Β πŸ€·πŸ»β€β™‚οΈ

Strangely, despite twitching out over the obscene amount of time that I spent on the phone today, I’m still feeling enough of a burst of energy that I’m gonna try to work on a few things around the house. I’ve got a couple of friends who have been hinting heavily that they’d like to come over, so I feel kind of obliged to make it look less like the house of a single guy and his white cat that’s in the process of being groomed. 😳🐱 But mostly I’m doing this stuff for myself, because the more organized and calm this place is, the more organized and calm it makes me. 😌

But after these crap days starting the week, I think tomorrow I’ll take at least half of the day off… maybe get my cameras organized and charged up, get the C64 Mini all updated, set-up, and hooked up. I dunno… Monday and Tuesday have me pretty grrr, so I really need to make tomorrow different.

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Mundane Monday

Today has been very Monday.Β πŸ˜• Ordered something online last night and woke up to a fraud alert on my phone, where the company – and it’s one of the main, big-name ones – had attempted to charge my card five times for the one order. 😧 So that was the first bit of “customer service” shit that I had to deal with. Just to be safe I had them cancel all of the charges, which allowed me to just create the order again from scratch. So far no alerts, so I guess that all got sorted.

Then I had to get online to sign up for new Medicare Advantage insurance, and of course I ran into glitches during the process. 😠 I swear, with the way that some sites seem cobbled together and barely hanging on to their functionality – it’s a wonder that big entities like this don’t collapse in on themselves in a flaming pile of data loss.Β πŸ”₯πŸ”₯πŸ–¨πŸ–₯πŸ’ΎπŸ”₯πŸ”₯Β I could have called to get this issue fixed, but you know how I am with phone calls… so “online chat” was the way I went.Β πŸ“žπŸ˜¬β˜Ž The lady was helpful, seemed to give only 50% (or so) canned responses, and despite not really fixing anything – she said everything that needed to be in their system was in their system, so there shouldn’t be any issues.

And the third thing, which I’m still in the process of dealing with, is getting these couple of rogue hospital bills figured out. One bill is for an appointment with my workers comp doctor, which are the same every thirty days and always billed to workers comp. 🧐 And then the other one, well, it’s a big enough amount that I need to investigate – to find out if that’s the amount due even after the financial aid has been applied, or if I just need to wait it out until it eventually goes away.Β πŸ₯πŸ‘¨πŸ»β€βš•οΈπŸ€•πŸ’Έ Still waiting on a call back from those folks.

So, I’ve been dealing with this crap pretty much from the moment I woke up.Β πŸ˜΄πŸ˜’ My brain hasn’t started getting twitchy about it (yet), mainly because everyone I’ve spoken to or chatted with – they’ve been helpful… and if not actually helpful, they’ve been nice and have given me confidence with their “Everything looks fine.” type shpeal.Β πŸ™‚ And since I’m somewhat in the flow of all this bullshit, there’s a couple other things that I need to tend to as well – so I’ve probably got just as many calls to make after this blog entry as I did before.Β πŸ€·πŸ»β€β™‚οΈ

Tedious Ramblin’

Doing my typical weekend thing, being half-productive / half-bum. 😐 Last week wasn’t too bad… got a few of my “must do” things done, while adding in a couple new things on the fly – and whatever wasn’t accomplished last week will just be added to the list of stuff for the upcoming week.Β πŸ€·β€β™‚οΈ I guess I got just enough of last week’s stuff done that it’s not really stressing me out today like it normally might.

Dealing with the misc “bill stuff” last week was tedious.Β πŸ˜’ My check for an bill that I had gotten was returned to me, with a note that said no balance was due. That same day, I got a second bill for that same amount… and it took talking to someone in person to get them to acknowledge that I was handing them a check for the amount due, at least according to their file. 😠 Not a big deal, just annoying.

Then I got a bill from one of Dad’s nurses or doctors, for an “at home visit” which I obviously don’t get here at my own home. I called and explained that our names are similar but not identical, but she still couldn’t tell me why the bill came to me, in my name. 🀨 She assured me that she fixed it in the system and that I won’t have to worry about it. It was for only ten bucks, but still… annoying.

Tried to call the hospital about some additional bill stuff on Friday afternoon, but even though it wasn’t that late in the day – apparently everyone with any authority had already left the building for the weekend. In theory, the financial assistance should absorb some bills as they’re generated, so there’s a good chance that the ones I’m calling about will have already been affected (or perhaps eliminated) by the time I actually speak to someone about them.

Everything that I ordered for Maven finally came in. There were issues because of the package being damaged in transit, then automatically refunded, then the order was automatically re-orderedΒ – despite me doing that same thing manually… just nonsense that had to be worked out before everything was good.Β πŸ™„ But she’s feeling better, isΒ mostly flea-free… so basically I’m handling a few things at the same time with her, like I’ve been doing appointments with myself for a few months now.

Oh, and then the “on the fly” thing that I mentioned having to make room for last week… it was an intake appointment that my PCP had made for me, to start seeing a therapist and psychiatrist.Β πŸ˜³πŸ‘©β€βš•οΈ The last two PCP appointments I mentioned that I’d like to do that eventually, but that I wasn’t ready to throw it in with all of the rest of the things I’m dealing with quite yet… but my PCP apparently (and accurately) figured that I really did want to get started with the psych side of things, and that I just needed the nudge of having an appointment straight-up scheduled without any input from me. 😏

The first person I saw (and the only person, until next week) was the therapist lady, and I think I’m going to like her. 🧐 I got the typical hour-long intake visit with generic questions to start sizing me up… and I think I’ll like her not only because we share political and social views (it came up while talking about insurance and pre-existing conditions), but also because I think she’s aware that I’m relatively smart – and she seems pretty sharp herself. I always like therapy better when there seems to be a “fun” but somewhat adversarial type relationship – where we each know that what we both say will likely have merit.

Not much talk about meds yet, since that will fall under the umbrella of what the actual psychiatrist will be handling for me… so, I dunno, it may seem weird but I’ve always liked counseling for some reason. Even if it’s just because I can rant to a disconnected party for almost an hour and then just go home.Β πŸ™‚ I don’t have to consider any “solutions” that they think might make me “better” compared to what I usually am. I mean, I’m open to suggestions… but do I have any specific goals or methods that I’m particularly interested in? Not really. Hey… I’m not the one who actually made this appointment.

One More Day

I’m taking one more day, tomorrow, and then I plan on doing my best to return to society and engage with the humans again when necessary. 😐 I already know that I have a crapload of phone calls to make and take, but I’m actually talking about not looking like a hobo anymore, and actually leaving the house more than once a week. See, I haven’t shaved since the day before my surgery, so that means I’ve got 18 daysΒ of mostly gray beard that needs to get gone. πŸ§”πŸ» I haven’t shaved through this point because I didn’t want to risk mowing over my stitches and ripping the incision open. 🚜😯

Being somewhat laid up, unable and/or unwilling to go out in public… it’s been grand. 😊 It’s selfish, yes, but “me doing me” for the better part of two weeks, even though I’ve been physically “bleh” for most of it, has done wonders for my mood. 😏 And discussing with friends, when I noted my unusually “okay” mood lately, they suggested that maybe my thyroid was actually causing some of the “mood disorders” – and now that it’s out and its function is being replaced by medication, it’s a possibility that it could be easier for me to maintain an okay mood because of it all. (There’s also a good chance the whole idea is psychological trickery, and I’m psyching myself into a decent mood under false pretenses. πŸ˜…)

I did get a ton of shit done yesterday. 🀨 Pretty sure I’m completely caught up on medical, mail, and bills… and it’s a good thing that I’m going through the medical stuff in such detail, because I’ve already caught a fraudulent bill for over $100 – for services that I know I shouldn’t have been charged for. (That’s one of the folks on the list of Tuesday calls…)Β The side effect is that my living room floor, where I do my work, is covered with various piles of paperwork, pens, envelopes, receipts, file folders, etc. 😯 I”ll take care of that tonight though, so tomorrow can be reserved for just laundry and a shave.

I’ll probably make sure the Insta360 is charged up tonight. Oh… yeah, I didn’t go out today – except for a quick trip to the truck stop down the highway for foodstuffs. 🌯🍩🍞πŸ₯€ But I’m gonna have that cam charged in case I wanna try anything, and then there’s also the Dover NASCAR race, the premiere episode of Series 11 of Doctor Who, and then I think the new season of The Walking Dead airs tomorrow evening as well. πŸ˜ƒπŸ§Ÿ Haven’t yet decided what I’m gonna do with my Monday though. When I made that “Three Day Weekend” post, I was only joking – because I was treating Friday as part of the weekend… and I didn’t even realize that there actually was a legitimate holiday this Monday. πŸ€” Hmm, note to self, don’t put all these envelopes out in the mailbox until Monday night.

Unique Blog Entry Title

A month or two ago, Dad asked me if I’ve ever had moments where for no real reason, you just get a “content” or unexplained happy feeling that comes over you. πŸ€” At the time I said no, but I think that how I’ve been feeling these past couple of days is what he was talking about. No real reason to be in a good mood, but here it is… for me to not exactly know what to do with it. 😏 Genesee keeps telling me to not dwell on it and just let it be, which is obviously the correct answer. 😁

After all of my appointments this week, I agreed with myself that today should be a day off. I did that with the intention of tricking myself though, because whatever I actually do accomplish by the end of the day – it’s now all just “bonus” stuff. 😊 So that’s been today… staying at home, inside my bubble (so nothing can accidentally crap up my mood), while working on office/organizational type things. πŸ€“ No need for details because I’ve already covered it in recent entries.

My PCP appointment yesterday was a mix of good and bad, which is what I expected. πŸ˜• And rather than doing the referral to the psychiatrist (that I never got around to from the last visit) I told her that I’d compromise and set up some appointments with a therapist. πŸ‘©πŸ»β€πŸ’Ό I already had plenty of stuff that I could have talked about, and that was before learning about my whammy medical condition. But I’ve always liked therapy, the handful of times that I’ve gone… so why not.

If my mood maintains I might go for a walk around Alley or Rising Park tomorrow. I need to stop doing an impersonation of a potato every day… so I’m gonna try to find my misplaced passion for photography/videography and maybe use that as an excuse to leave the house. Oh, and every damn human that I encountered while out doing my runnin’ this week… they’ve been nice, polite, friendly, jokey, etc. 😯 Local society acting so welcoming that I almost felt “normal” being out among them.

Oh, and the hospital finally called today to let me know that they read my letter, and that they’ve talked about it with the people involved. 😳 That’s good enough for me. Acknowledgement. Being heard. I’m hoping that they did take my concerns seriously, but not so seriously that anyone got hollered at or suspended or worse. I ended the call by joking with her, saying that I don’t wanna end upΒ “The Patient with The Scarlet Letter” though, should I ever have to return there for another procedure. πŸ˜…

So between feeling a little accomplished today, and then hopefully doing something distracting over the weekend, I should have a few good days before I have to field calls from the two new doctors’ offices that are supposed to be setting up appointments for me. 😬☎ I really hope that the next steps don’t interfere with the fair and Phil Collins concert. I could live without going to the fair, but I’ll be damned if I’m gonna miss that concert. 😠 Especially since Jim got my ticket as a “no particular reason” gift.

Okay, time to find something good on Netflix and get back to work, but not.

What’s This?

Only got a couple hours sleep last night and then still had to wake up at 8am to get ready for my monthly appointment with Dr Walter. πŸ˜’ I don’t know how he does it, but he always seems to be in a good mood no matter what the time of day. If nothing else, he’s got a great “game face” for when it comes to dealing with patients. 😏 I told him how my left arm was literally like a limp noodle the day that I came home after my surgery, but how since then I haven’t really had any pain – thanks to the temporarily increased meds.

So it was a good visit, with nothing for me to really complain about. Like I mentioned to him, I think that sometimes the amount of pain that I’m feeling in my shoulder and in my neck is relative. When that’s the only thing that I’ve got to focus on, there’s a good chance I’ll notice it more and feel genuinely worse – but when I’m barely two weeks out from a major surgery, my old injury is the last thing on my mind as long as it’s staying at that moderate level of pain where it’s usually at.

I filled him in about the next steps that I’ll be taking with all of that, and we agreed that next month would probably be better for evaluating any changes, since I’ll have had plenty of time to heal from the surgery. I had to leave there and head directly downstairs to have more blood drawn for a thyroid panel, but I still left in a surprisingly good mood.

It’s weird… I haven’t had much to feel good about in a while, and in a way I still don’t… so having those hints of “good mood” just felt weird, since it then caused me to sit here waiting for something or someone to come along and ruin it. 😞 Like Charlie Brown said, “I think I’m afraid to be happy… because whenever I get too happy, something bad always happens.”

But with that little boost of positive energy, I did go ahead and throw the Insta360 One camera out there on a tripod in the front yard, set to time-lapse mode. One frame every five seconds, and I had one lens directly facing the setting sun, with the lens on the other side obviously completely shielded from the sunlight. 😎 I wanted to not only do a time-lapse, but to see how bad the stitching is when there’s such an exposure difference between the two lenses. In practice, it would probably be better to turn the camera 90 degrees, where both lenses would get a similar amount of bright light on them. 🀨

Meh… I’ve gotta recharge the camera before I can hook it up to the phone and export the video, so I’ll just drop it in here later once it’s done. In the mean time I’m gonna get a notepad and start documenting all the medical bill stuff, and try to figure out what I wanna cover at my PCP appointment tomorrow. Oy… too many doctors this week, eh? And it ain’t over yet…

Research

I ended up getting almost 11 hours of uninterrupted sleep last night, likely thanks to my normal evening meds and a couple Tylenol PMs taken at just the right moment. Sadly, I still woke up tired, at least physically… but my motivation game was strong. I guess this was the right day for that combination though, since it’s the weekend and there really wasn’t much that I could do “out and about” to continue my meager progress from last week.

I’ve looked up a bunch of different doctors and “family practice” offices in Lancaster and nearby cities, so I’ll be able to make some calls and maybe even stop by some of these places on Monday. πŸ™‚ I’ve also researched some urgent care places and narrowed it down to two that may be able to help with the tests that I need. 🀨 That’s my backup plan, should the “find a new doctor that doesn’t have a two month waiting list” thing fail. πŸ˜’ And then on top of that I’ve gotten names and info from our local hospital’s site, so I’m prepared to goΒ there to talk to someone about my predicament if need be.

My main concern (after just getting the “serious stuff” started) is doing this in a way that won’t screw me over when it comes to my insurance and the bills. 😳 I assume it’s always like this, since it’s been this way with any insurance that I’ve ever had, but basically you have to jump through all of the required hoops. πŸ™„ Like, you can’t just go to a heart specialist and ask for an EKG without having been referred to that heart specialist by your “normal” doctor. πŸ€” I mean, I guess you can… but your insurance won’t pay for it without the referral.

So yeah, off and on throughout the day was all of that, and then in the evening I remembered that I needed to make a couple phone calls.Β The first was just returning a call from one of my attorneys regarding their recent court actions on my behalf, and the second was to leave a message for the company that I’ve chosen to trim my hedges and spirea bushes, to let them know that I’m on board.

Tomorrow should be a lazy day. 😏 I can’t think of anything that I’ve forgotten, at least not right now, so hopefully I’ll be able to sleep in for a bit before I go to visit with Mom and Dad in the afternoon. If I don’t get too late of a start, I might even try to hit a couple of thrift stores before returning to Maven, the homestead, and a rapidly-approaching Monday morning.